WGAA 2.1/ DOJ Accessibility Compliance Questionnaire

I’m reaching out to ask for your help with a short questionnaire about digital accessibility and how local agencies are addressing WCAG 2.1 AA compliance. I would REALLY appreciate your input. For me, this has been an overwhelming topic, and hearing how others handle it will be a big help.

Once responses are collected, I’ll share a summary of the results with everyone so we can all see how different municipalities are approaching this and learn from each other. If you prefer to remain anonymous in the results, that’s completely fine, just let me know.

Thank you so much for taking a few minutes to share your thoughts.

Name

* required

Maximum 255 characters

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Agency

* required

Maximum 255 characters

0/255

* required

What is your agencies deadline for compliance?

* required

April 2026

April 2027

Has your agency developed a formal PLAN to comply with the new WCAG accessibility requirements?

* required

Yes

In progress

Not sure

Other (please specify)

Has your agency developed a formal ADA digital accessibility POLICY?

* required

Yes

Not yet

Other (please specify)

Who is leading accessibility compliance within your organization?

* required

Communications

Legal

Human Resources

Other (please specify)

Website Accessibility

Has your agency designated an ADA/Web Accessibility Coordinator?

* required

Yes

Unsure

Has your agency conducted a website accessibility audit?

* required

Yes

Planning to

Not yet

Unsure

10.

Has your website vendor (e.g., CivicPlus, Granicus, WordPress) provided compliance support or updates?

* required

Yes

Yes, but at a cost

11.

Who is your website vendor (e.g., CivicPlus, Granicus, WordPress)?

Maximum 255 characters

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PDF's and Documents

12.

Has your agency conducted a DOCUMENT accessibility audit?

* required

Yes

Not yet

Other (please specify)

13.

Are you:

Remediating all existing PDFs

Prioritizing high-traffic or essential documents

Moving away from PDFs and using HTML pages

Evaluating options

Other (please specify)

14.

Have you purchased or considered purchasing remediation software (e.g., DocAccess, CommonLook, Equidox, Adobe Pro workflows)?

* required

Yes

Not yet, still considering options

Budget, Training, and Resources

15.

Is your agency requiring employees to complete accessibility training before publishing website content?

* required

Yes

Unsure

Other (please specify)

16.

Have you allocated a specific budget for accessibility compliance?

* required

Yes

In discussion

Third-Party Vendors

17.

Are you documenting your compliance efforts in case of legal scrutiny?

* required

Yes

Other (please specify)

18.

How do you ensure third-party vendors comply with accessibility requirements? (check all that apply)

* required

Contract language / accessibility clauses

Regular audits or reporting from vendor

Rely on vendor certifications, VPAT (Voluntary Product Accessibility Template) or Accessibility Conformance Report (ACR),

Other (please specify)

Challenges & Lessons Learned

19.

How likely is your agency to be fully compliant by the deadline?

* required

20.

Are you receiving adequate support from leadership on the importance of WCAG 2.1 AA compliance?

* required

Yes, fully supported

Yes, but they don't prioritize because they believe it's not attainable

Mostly supported

Minimal support

No support

Other (please specify)

21.

Do you think full WCAG 2.1 AA compliance is realistically achievable for government agencies?

* required

Yes, with effort

Maybe

Unlikely without additional resources (staffing, budget, etc.)

Not realistic / sets agencies up for failure

Other (please specify)

22.

What has been your biggest challenge so far?

Maximum 20,000 characters

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23.

What tools or processes have been most helpful?

Maximum 20,000 characters

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24.

Are there resources you would recommend to other agencies?

Maximum 20,000 characters

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25.

Would you be interested in a collaborative working group to share best practices?

* required

Maximum 20,000 characters

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